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Monday, September 28, 2009

Dialing for Answers Where Web Can’t Reach

By RON NIXON
Published: September 27, 2009










"Question Box connects operators like Phiona Joyo Tee, left, Lydia Apio and Charlene Rwemereza Abireebe with people who have questions, especially about agriculture.

KAMPALA, Uganda — "The caller was frustrated. A new pest was eating away at his just-planted coffee crop, and he wanted to know what to do. Tyssa Muhima jotted down notes as the caller spoke, and promised to call back in 10 minutes with an answer.

Each day, Ms. Muhima and two other young women at this small call center on the outskirts of Uganda’s capital city answer about 40 such calls. They are operators for Question Box, a free, nonprofit telephone hot line that is meant to get information to people in remote areas who lack access to computers. " continue reading

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1 Comments:

Blogger HCB said...

Thanks for sharing. Calls are handled with the utmost of care and all leads are fully qualified and easier to convert into sales! This is what happening in call centers now.

8:23 AM  

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